Cancellation and Refund

Do you notify me if the event I bought tickets for is canceled or in case of changes?

We send an informative sms message and/or e-mail to our customers who purchase tickets with WISEGIGZ. You can find detailed return information about your event in the message we sent. If you purchased your ticket without creating a membership registration on our website and you shared your e-mail/mobile phone information with us, we will be sharing the same notification sms message and/or e-mail with you. Our customers, who prefer to purchase their tickets through our retail outlets and without sharing their information, should get information about the return process from our help pages. Since we do not have your contact information, it is our customers' responsibility to follow the process. If you want to be informed by WISEGIGZ in case of cancellation or change in the event you purchased your ticket, we recommend that you purchase your tickets by creating a membership registration.

After purchasing a ticket, I realized that I cannot attend the event, can I cancel/refund or make changes?

Pursuant to Article 48 of the Law on the Protection of the Consumer, “contracts out of scope in distance contracts, the rights and obligations of the consumer, the seller and the supplier, the right of withdrawal, the obligation to inform, the delivery and other implementation procedures and principles are determined by the regulation”. With reference to this article, subparagraph g of Article 15 titled “Exceptions to the Right of Withdrawal” of the Regulation on Distance Contracts published in the Official Gazette dated 27.11.2014; Unless agreed otherwise by the parties, the consumer cannot exercise his right of withdrawal in the following contracts: g) Contracts for accommodation, transportation of goods, car rental, food and beverage supply, and leisure time for entertainment or recreation, which must be concluded on a certain date or period. has the effect. As we have stated in detail both in the preliminary information form and in our Sales Contract and we have provided for your information above, you have no right of withdrawal regarding the tickets you have purchased, pursuant to subparagraph g of Article 15 of the Distance Contracts Regulation. In this context, as a rule, all ticket sales are final and, except for the cancellation of the event, the tickets sold are not canceled, changed or refunded in any way after the sale process. WISEGIGZ sells tickets on behalf of the organizers and clubs exercising its right. Unless an event is canceled or postponed by the organizer, or other than the rules determined by the organizer, ticket refunds, cancellations and changes cannot be made.

I want to cancel my tickets. What should I do?

Can I change location?

You can only relocate your tickets if you want to buy additional seats or move to a higher price category. If the tickets in the category you have previously purchased are sold out, we cannot fulfill your relocation request, as the seat cannot be processed. Please note that for this change, there must first be available space. For this, you can reach us from the information on our contact page. Changes cannot be made on the day of the event

Can I change the date on my tickets?

No changes can be made to the event date. For detailed information, you can reach us from the information on our contact page

I bought my ticket from the venue, where can I return it?

Cancellation and refund policies vary according to events. You can reach us from the information on our contact page to learn the details about the return procedure of your event.